TERMS & CONDITIONS

TERMS & CONDITIONS - WWW.RIVEROAKSCLEANERS.COM

Terms & Conditions

Effective Date: June 5, 2025

Welcome to River Oaks Cleaners. By accessing our website or using any of our services, including in-store and delivery options, you agree to the terms outlined below. Please read these Terms and Conditions carefully.

1. Services Provided

River Oaks Cleaners offers:

  • Dry Cleaning
  • Laundry
  • Alterations & Repairs
  • Speciality Items (e.g., wedding gowns, formal wear)
  • Household Item Cleaning (e.g., curtains, bedding)
  • Leather & Suede Cleaning

We reserve the right to decline cleaning items deemed unsuitable or unsafe for treatment.

2. Locations & Service Areas

We operate across seven convenient Houston Metro locations: Bellaire, Memorial, San Felipe, Sugar Creek, Telfair, Washington, and Woodway.

Customers can use our online zip code checker to confirm service availability in their area.

3. Pickup & Delivery Terms

  • Free pickup & delivery is available within designated routes.
  • Customers will receive a personalised laundry bag upon sign-up.
  • Place garments in the designated location before 10:00 AM on the route day.
  • Add a note for any special instructions or spot treatments.
  • Items are typically returned on the next delivery day. Speciality items may take longer — in such cases, we'll notify you with an estimated return date.

4. Billing & Payment

  • Payment is billed monthly or after each delivery.
  • You will receive a detailed itemised ticket with each order.
  • By using our services, you authorize us to charge your selected billing method.

5. Damage & Loss Policy

We treat garments with utmost care. However:

  • We are not liable for pre-existing damage or issues caused by wear, manufacturer defects, or improper construction.
  • Claims for damaged or missing items must be submitted within 48 hours of delivery.
  • If compensation is warranted, the maximum liability is 10x the cleaning charge of the affected item.

6. Eco-Friendly Commitment

River Oaks Cleaners uses green cleaning practices wherever possible. However, some garments may require traditional methods for proper care.

7. Privacy Policy

River Oaks Cleaners respects your privacy. This section outlines how we handle your data.

Use of Information

We may analyse visitor behaviour in an aggregate form to inform our content and design decisions. No personally identifiable information is shared with third parties.

8. Modifications to Terms

River Oaks Cleaners may update these Terms and Conditions periodically. Any changes will be posted on this page with the updated effective date.

9. Contact Information

For support or questions, reach out to us at: